notpaid

If You Were Not Paid

You must first determine whether or not you were paid. You should log into your Workday account, click on the Pay icon and you will see your Recent Payslips.  If there is one for you, click the view button and scroll to the  bottom of your payslip will show if you if your paycheck was sent as a Direct Deposit or a Physical Check.

If you think you should have been paid, yet do not have any proof that you were, first check with your home department. Your home department will have a reports that can determine if you were paid as well as they can confirm your time was submitted and approved by the required deadlines, or “lockout” period.  This deadline is displayed on you calendar when you are entering your hours into Workday.

If you have set up direct deposit, have validated that you were to be paid by validating your information in Workday, then you should ensure that your  bank information in Workday is correct.  If it is not correct, please be sure to update immediately and then reach out to Payroll Service to let them know your information was incorrect.  Payroll Services receives funds back from the bank 3-5 business days after payday.  Once the funds are returned from the bank, we will reach out to you so we can ensure you have taken the necessary steps to allow us to reprocess your direct deposit.  Action is needed from you as Payroll Services cannot make these changes to your information.

If  you do not have direct deposit, have you recently moved? Check and/or correct your address in Workday or myWSU. If the check was mailed to an address where you no longer reside, call 335-9575 or stop by Payroll Services, 236 French Administration Building, and ask if the check has been returned. If the check has not been returned, you may want to complete an Affidavit of a Lost or Destroyed Warrant.  The replacement process can begin no earlier than 3 business days after payday to allow time for the post office to either deliver your paycheck or to have it returned to us.

Affidavit of a Lost or Destroyed Warrant

Upon completion and notarization of this affidavit, Payroll Services will begin taking action to place a stop pay on this check. Payroll Services must wait 3 working days before reissuing a replacement check.

If the department representative indicates that your name and earnings do not appear on the departmental reports, and you do not see anything in Workday for your Payslip,  ask them to ensure that your fully hired in the system.   If you are a hourly employee, did you submit your time in Workday in time? Was it approved by your supervisor?   If not, your department will need to create a Workday Service Desk ticket to resolve the issue.