Vision, Mission, Values, Stakeholders, 2007 Goals, Objectives, Time Lines, Performance Indicators, and Constraints
VISION
A service environment dedicated to providing accurate and timely payments to employees for effort rendered.
MISSION
The mission of Payroll Services is to support the teaching, learning and advancement of knowledge, research and community service of Washington State University as well as support the mission of the Division of Business Affairs:
- By providing accurate and timely compensation for work performed;
- Ensuring all deductions, benefits and taxes are correctly deducted and reported timely to the appropriate agency;
- Maintaining employees’ earnings, payroll and benefit records, and
- Ensuring we are compliant with all University, state and federal laws, rules and regulations.
In summary, our mission is to provide leadership and excellence in Payroll Services for Washington State University and Business Affairs.
CORE VALUES
- The accuracy, integrity and timeliness of payrolls; the maintenance of employee databases; and information reporting are of paramount importance
- We must always seek to maintain an atmosphere of mutual respect and service orientation
- Balancing the demands of regulatory compliance with our own limited resources and with the needs of our customers requires constant diligence
- Striving to provide the highest level of support possible for all functions of the University is our underlying goal
VALUES
The employees of Payroll Services shall demonstrate a commitment:
- to support WSU’s teaching, research and public service mission;
- to provide excellent customer service through teamwork, continuous improvement and a spirit of innovation;
- to treat students, faculty and fellow staff members with respect;
- to develop each employee’s skill to the fullest potential;
- to aspire to excellence both personally and professionally;
- to conduct our duties with integrity, accountability and dignity;
- to utilize sound business practices and customer-friendly administrative processes;
- to provide access to information that assists campus community members in successfully performing their jobs.
CUSTOMERS and STAKEHOLDERS
Payroll Services of Washington State University Serves:
- Students
- Employees and Retirees
- University Departments
- State and Federal Governmental Agencies
- Financial Institutions and Credit Unions
- Third Party Payors
- Board of Regents
BUSINESS SERVICES/CONTROLLER –Payroll Services: 2007 Goals, Objectives, Time Lines, Performance Indicators, and Constraints
Goal 1: Participate in pre-design and design phase of web-based PAF/PA Replacement System
Objective 1.1: Participate in project tem to define requirements for web-based, department managed Personnel Action Form (PAF) and Position Action (PA) input system.
Objective 1.2: Reduce timelag involved in current routing of hard copy PAF’s and PA’s from originator to the final receiver, Payroll Services.
Objective 1.3: Improve work flow so less volume is completed just prior to final deadline.
Objective 1.4: Install on-line edits to reduce originators input errors.
Time Line: Project started June 2004 and will be on-going until it is completed.
Performance Indicators: Results of implementation and customer satisfaction.
Constraints: Significant training issue. Significant design effort. Project will be impacted by HR2005.
Goal 2: Develop Plan to Pay Employees During a Disaster Without IT Assistance
Objective 2.1: Define, program, implement computer programs which will be run each pay cycle in the event of catastrophic IT failure so we will have transactions ready to manually pay employees on an interim basis.
Objective 2.2: Determine input on bank reconciliation, secure separate bank account, purchase check stock and envelopes from Quicken.
Objective 2.3: Advertise payment plan on website to inform departmental representatives.
Objective 2.4: Secure website outside WSU network for departmental representatives to view in case of IT failure.
Time Line: In progress
Performance Indicators: Reaction and acceptance by University community.
Constraints: IT support time to create reports. Maintaining website. Planning and maintaining something that may not ever be used.
Goal 3: Convert SSN to WSU ID Number in DEPTPAY
Objective 3.1: Convert SSN to WSU ID number throughout all aspects of the DEPTPAY System.
Objective 3.2: Reduce opportunity to provide SSN to WSU community.
Objective 3.3: Limit risk of identify theft.
Time Line: 2007
Performance Indicators: Department Pay users reaction, customer satisfaction.
Constraints: Confusion over proper WSU ID number, training and change to existing procedures.
Goal 4: HCA Reconciliation Project
Objective 4.1: Transfer responsibility for reporting from Assistant Vice President Business and Finance to IT. Project will provide reports and on-line display of contribution and premium payments.
Objective 4.2: Provide historical view of employer contribution and employer insurance premiums which can be used by Payroll and HCA.
Objective 4.3: Accumulate data in one location as opposed to multiple screens.
Objective 4.4: Respond faster and more accurately to inquiries.
Time Line: 2007
Performance Indicator: Customer satisfaction.
Constraints: Requires IT support; training.
