Vision, Mission, Values, Stakeholders, Goals & Objectives, Strategies & Performance Measures
I. VISION:
A service and support unit that promotes University safety, protects and preserves University assets and resources, and reduces or prevents injury or loss. Risk Management and Insurance (RMI) supports the teaching, learning, research, service, and outreach goals of Washington State University through the careful shepherding of financial, capital, human, and intellectual assets and resources.
II. MISSION:
Risk Management and Insurance exists to provide protection and conservation of State of Washington and WSU resources (people, property, and money) through the management of risk. Risk Management includes loss prevention and avoidance activities, the purchase of insurance coverage, and self insurance.
III. CUSTOMERS and STAKEHOLDERS:
- WSU students and parents
- University employees, faculty and staff
- WSU administration and departments
- WSU Board of Regents
- Communities and citizens of the State of Washington
- Federal, state and local governments
IV. GOALS and OBJECTIVES:
Goal 1: Create Risk Management Culture
- Obj. 1.1: Build and nurture an environment where risk management becomes an integral and active part of University operations.
Benchmark: Number of University policies where Risk Management and Insurance issues are addressed.
- Obj. 1.2: Develop and implement programs that incorporate safety and risk management concepts into the culture of the University, such that all areas of the University are aware of and deal proactively with risk management concerns.
Benchmark: Number of meetings held with departments, groups, or individuals where Risk Management and Insurance concepts are discussed.
- Obj. 1.3: Include safety and risk management factors in employee performance evaluations (e.g., participation in risk management training programs, developing/using loss prevention techniques, accident reporting, etc.).
Benchmark: Performance Evaluation forms are updated to contain safety and risk management expectations and participation incentives.
- Obj. 1.4: Include safety and risk management factors in new employee orientations.
Benchmark: New Employee Orientations include a discussion of Risk Management and Insurance factors.
- Obj. 1.5: Coordinate and disseminate informational brochures, newsletters, announcements, web pages, and other communiqué to convey risk management concepts.
Benchmark: Number of communiqué published.
- Obj. 1.6: Develop and implement training courses and drivers' education courses.
Benchmark: Number of training courses developed and presented.
Benchmark: Number of driver's education courses developed and presented.
Benchmark: Number of staff persons trained.
Goal 2: Manifest Consistent, Courteous, and Effective Customer Assistance Dedicated to Excellence.
- Obj. 2.1: Communicate and encourage proactive risk management concepts to the University community.
Benchmark: Publish Risk Management and Insurance web pages.
Benchmark: Number of incentive programs developed.
Benchmark: Number of training programs developed.
- Obj. 2.2: Offer assistance in a courteous manner to telephone and walk-in customers.
Benchmark: Receive no complaints.
Benchmark: Receive compliments.
- Obj. 2.3: Offer assistance in a courteous manner to departments utilizing the RMI Service Centers.
Benchmark: Timely distribution of service center invoices.
Benchmark: Timely reconciliation of service center budgets.
Goal 3: Planning and Leadership
- Obj. 3.1: Develop a formal Risk Management and Insurance program for the University.
Benchmark: Complete a Strategic Plan and Executive Policy for Risk Management and Insurance.
Benchmark: Create a new Risk Management and Insurance section in the Business Policy and Procedure Manual (BPPM), and update all related links within the BPPM and the Safety Policy and Procedure Manual (SPPM).
Benchmark: Create a Risk Management and Insurance web page.
- Obj. 3.2: Develop and implement a strategic plan for Risk Management and Insurance, including a vision, mission statement, goals, objectives, performance measures.
Benchmark: Complete a Strategic Plan for Risk Management and Insurance.
- Obj. 3.3: Develop an executive policy and organizational chart for Risk Management and Insurance.
Benchmark: Complete an Executive Policy and Organizational Chart for Risk Management and Insurance.
- Obj. 3.4: Establish periodic reviews and planning objectives for monitoring risk management activities and implementing new strategies.
Benchmark: Present annual, 5-yr summary reports to the WSU Board of Regents and WSU community.
Benchmark: Schedule quarterly reviews with the Risk Management and Insurance team to discuss progress made, lessons learned, and suggestions for the future.
Benchmark: Schedule weekly or by-weekly meetings with the Risk Management and Insurance team to discuss current and ongoing issues.
- Obj. 3.5: Develop methods for securing or realigning resources (funding, technology, people, etc.) necessary to achieve the mission and goals of Risk Management and Insurance.
Benchmark: Establish an operating budget for Risk Management and Insurance.
Benchmark: Increased number of meetings with customers and stakeholders.
Benchmark: Increased number of meetings with Environmental Health & Safety and Public Safety.
Benchmark: Join the University Health & Safety Committee.
- Obj. 3.6: Determine appropriate risk financing methods (e.g. self-insurance, risk retention, purchased insurance, contractual agreements, etc.).
Benchmark: Lower insurance premiums, where possible.
Benchmark: Lower number of losses and/or claims, where possible.
Benchmark: Schedule series of meetings to discuss risk financing alternatives.
Goal 4: Reduce Risks, Frequency and Severity of Losses
- Obj. 4.1: Examine and determine appropriate risk avoidance activities (e.g., what activities should be avoided or eliminated in order to avoid risks while still carrying out the mission of the University).
Benchmark: Number of University programs and events evaluated for risk.
- Obj. 4.2: Establish appropriate loss control measures, coordinating with Environmental Health & Safety and Public Safety.
Benchmark: Number of meetings with Environmental Health and Safety and Public Safety to coordinate loss control.
- Obj. 4.3: Monitor the success of loss prevention programs.
Benchmark: Decreased number of claims, where possible.
Benchmark: Decreased severity of claims, where possible.
Goal 5: Reporting of Relevant Risk Management Information
- Obj. 5.1: Determine the reporting needs and interests of various customers and stakeholders relative to Risk Management and Insurance activities.
Benchmark: Complete a survey of customers and stakeholders.
- Obj. 5.2: Create and publish meaningful reports to inform the University community of losses and costs that affect the University community.
Benchmark: Number of reports published.
V. VALUES:
WSU's Risk Management and Insurance office adopts the following core values as the foundation to promote its vision and mission:
- Honesty and Integrity: Acting in an accurate, professional, prompt, caring and respectful manner. Remaining beyond reproach while safeguarding the assets of the University.
- Trust and Respect: Basing relationships on trust and mutual respect.
- Service: Aggressively striving to identify and meet the individual needs of our customers and stakeholders.
- Teamwork: Working together for the common good of the Department and the University community to accomplish tasks and deliver services while striving to make every individual a member of the team.
- Communication: Open communication with and accessibility to our stakeholders.
- Creativity / Innovation: Cultivating a workplace that encourages and rewards creativity, innovation and good work.
- Responsibility: All individuals are charged with safeguarding the assets of the University and managing risks in ways that most efficiently and effectively enhance and support the missions of the University.
- Lifelong Learning: Encouraging every individual to enhance their personal and professional growth through a wide variety of experiences and opportunities.
- Accountability / Flexibility: Acknowledging and accepting the fact that responsibility and accountability are indivisible, while anticipating and adapting to change in ways that educate our employees to manage University risks.
- Continuous Improvement: Striving for continuous improvement while welcoming the opportunities that come available through facilitating change.
- Diversity: Recognizing everyone’s potential for excellence based on the strength and diverse wealth of its people and embracing differences.