SUBJECT: NEW GOVERNMENT DATA COLLECTION PROGRAM – ACTION REQUIRED
Dear WSU Client,
Please take a moment to read this message carefully and to relay this information to all of your travelers as soon as possible. This information is also posted on the Azumano Travel internet portal for WSU at: http://www.azumano.com/wsu.
This is to advise you of an important new government data-collection program known as Secure Flight that will affect all domestic and international commercial air passengers in the months ahead.
Passengers making airline reservations will soon be required to provide additional personal information as part of aviation security enhancements recommended by the 9/11 Commission. Secure Flight shifts responsibility from the airlines to the Transportation Security Administration (TSA) for checking passenger names against “watch lists.” Only passengers who are cleared to fly by the TSA will be given boarding passes. Passengers who decline to provide the required Secure Flight information in advance of their travel plans will face, at a minimum, secondary screening and delays at the airport, and could very likely be denied boarding.
Airlines will be brought into Secure Flight individually over time. In preparation for TSA’s implementation and enforcement of the Secure Flight program, Azumano Travel will start collecting the required information beginning May 1st for traditional (agent-processed) reservations. Azumano’s self-booking tools will automatically prompt for collection of the required data); depending on the specific tool, prompts may appear prior to May 1st. The following information will be solicited from each passenger:
- Full Name exactly as it appears on the unexpired government-issued ID the passenger intends to present at the airport prior to boarding. A middle name is mandatory if the government-issued ID includes a middle name. If the passenger does not have a middle name, or if the passenger’s government-issued ID does not include a middle name, then it does not need to be collected.
Please make certain you advise all travelers to review their frequent-flier award memberships to be sure their name exactly matches that on their unexpired government-issued ID; otherwise, earned credits or incentives for miles flown may not be appropriately applied. Travelers must contact the individual airline(s) themselves to make any necessary changes to their frequent-flier membership program(s); travel agents are not permitted to do this on a traveler’s behalf. Frequent fliers are also advised to retain a copy of their boarding passes and ticket receipts in the event there is a problem with mileage credit, in which case the passenger must submit this documentation directly to the airline(s). Note, however, that providing this documentation does not guarantee that credit will be given if the names do not match exactly. Click here for links to the frequent- flier programs of most major airlines.
- Date of Birth as it appears on the document the traveler plans to present at the airport.
- Gender as it appears on the document the traveler plans to present at the airport.
- Redress Number — Optional
A Redress Number is a TSA-issued code given to certain passengers whose names have triggered "false positive" matches to watch lists in the past. Collection by travel agents of a Redress Number is optional and agents are not required to solicit it.
The Department of Homeland Security’s (DHS) Redress Program is called DHS TRIP
and is a single point of contact for individuals who have inquiries or seek resolution regarding difficulties they experience at security check points. More information on the Redress Program can be found at TSA.gov. Travel agents are not permitted to apply for a redress number on behalf of a passenger.