SERVICES
80.45
New 7-07
WSU Pullman--Facilities Operations
509-335-9000
WSU Spokane--Facilities Operations
509-358-7994
WSU Tri-Cities--Facilities Operations
509-372-7213
WSU Vancouver--Facilities Operations
360-546-9000
OVERVIEW
Departments may submit requests to Facilities Operations at the WSU Pullman, WSU Spokane, and WSU Tri-Cities campuses for the following services:
- Maintenance,
- Grounds,
- Custodial,
- Heavy equipment, and
- Project management.
Departments may also request notifications from Facilities Operations of building or campus events at WSU Pullman and WSU Spokane, such as fire alarm testing and road closures.
MYFACILITIES (WSU PULLMAN)
Facilities Operations recommends that WSU Pullman departments submit work and notification requests through the myFacilities website. See below for website access requirements. NOTE: At the time of the publication of this section, the myFacilities system is not yet configured to process requests for certain types of services. See below.
WSU Pullman departments unable to access or utilize the myFacilities website may submit work requests to Facilities Operations; telephone 335-9000.
Facilities Operations has created the myFacilities website to operate as the central location for departments to do business with Facilities Operations. Through the myFacilities website, departments may:
- Receive notifications regarding significant events that impact the work environment
- Submit work requests online and track work progress
- Provide feedback regarding Facilities Operations job performance
The myFacilities website is located at:
Requirements
In order to use the myFacilities website, a WSU Pullman department user must have:
- Valid Active Directory (Network ID) account activated. See 85.37 and/or contact Information Technology Services for assistance.
- Internet Explorer 5.5 or higher. Facilities Operations provides some limited support for Netscape and other browsers. Contact Facilities Operations for version information and assistance.
- Expenditure authority to approve a chargeable work request. (See below.) See 70.02 regarding expenditure authority.
WORK REQUESTS
WSU Pullman
WSU Pullman departments may submit work requests to Facilities Operations for any of the following services:
- Maintenance (e.g., lights out, room temperature too hot/cold)
- Grounds (e.g., broken sprinkler, tree trimming)
- Custodial (e.g., soap dispensers, paper towels, tables and chairs)
- Heavy Equipment (e.g., move furniture, snow removal)
- Project management (e.g., construction, design)
NOTE: At the time of publication of this section, the myFacilities system supports nonchargeable services, chargeable project management services, and chargeable Heavy Equipment moving services for WSU Pullman. Other chargeable services may be requested through myFacilities by adding comments to a nonchargeable request or by calling Facilities Operations at 335-9000. See below regarding chargeable vs. nonchargeable services.
Submitting Request
To submit a work request, WSU Pullman department personnel:
- Go to the myFacilities website at:
- Sign in with Network ID and password
- Select Work Requests
Work Requests Screen
At the Work Requests screen, WSU Pullman department users may:
- Submit a new requests
- Cancel existing requests if the work has not been initiated
- View department requests
- Search all department requests by the following criteria:
- Facility
- Date submitted
- Service category
- Status
WSU Spokane
WSU Spokane (WSUS) department users may submit work requests to WSUS Facilities Operations for any of the following services:
- Maintenance (e.g., lights out, room temperature too hot/cold)
- Grounds (e.g., broken sprinkler, tree trimming)
- Custodial (e.g., soap dispensers, paper towels, tables and chairs)
- Heavy Equipment (e.g., move furniture, snow removal)
- Project management (e.g., special requests for work other than maintenance and utilities)
Departments may submit work requests to WSUS Facilities Operations by telephone to 358-7994, or by e-mail to:
WSU Tri-Cities
WSU Tri-Cities (WSU TC) department users may submit work requests to WSU TC Facilities Operations for any of the following services:
- Maintenance (e.g., lights out, room temperature too hot/cold)
- Grounds (e.g., broken sprinkler, tree trimming)
- Custodial (e.g., soap dispensers, paper towels, tables and chairs)
- Heavy Equipment (e.g., move furniture, snow removal)
- Project management (e.g., simple room setup requests)
Departments may submit work requests to WSU TC Facilities Operations by:
- Telephone 372-7213 or 737-4684 from 7:00 a.m. to 4:00 p.m.;
- Telephone 528-7850 from 3:00 p.m. to 10:00 p.m.; or
- E-mail to:
WSU Vancouver
For information regarding requesting services from WSU Vancouver Facilities Operations, go to:
Facilities Operations divisions at the WSU Pullman, WSU Spokane, and WSU Tri-Cities campuses perform both no-cost work services and services for which the department is required to pay the costs.
WSU Pullman
Nonchargeable
Work requests for no-cost services at WSU Pullman do not require expenditure authority. Any departmental users with valid Active Directory (Network ID) accounts may submit nonchargeable work requests. See 85.37.
WSU Pullman Facilities Operations usually performs services in the following categories at no charge to departments:
- Maintenance and utilities
- Grounds
- Custodial
- Minor moves (see 80.48)
NOTE: Facilities Operations may determine that the department is responsible for the cost of a service in one of these categories. Contact Facilities Operations for assistance and estimates.
Chargeable
Work requests for chargeable services at WSU Pullman must be submitted by department personnel with expenditure authority for the account(s) to which the costs are charged. See 70.02.
For chargeable work services at WSU Pullman, the myFacilities system:
- Supports requests for estimates
- Supports splitting the costs of the work between multiple accounts
- Supports uploading of files of many types
- Requires that the department identify multiple contacts
WSU Spokane
Chargeable work services are determined by the Director, WSUS Facilities Operations. Such services are charged on a time and materials basis or a quoted price set by the Facilities Operations director.
WSU Tri-Cities
Chargeable work services are determined by the Manager, WSU TC Facilities Operations. Such services are charged on a time and materials basis or a quoted price set by the Facilities Operations manager.
EVENT NOTIFICATIONS
WSU Pullman
WSU Pullman department personnel may submit requests for notification based on the facilities and the following types of events:
- Construction (e.g. job scheduling, demolition)
- Maintenance (e.g. fire alarm testing, fumehoods)
- Utilities (e.g. planned shut downs)
- Plant Services (e.g. road closures, tree removal)
- Custodial (e.g. window washing, floor waxing)
- Telecommunications (e.g. switch replacement)
The myFacilities system sends e-mail notifications when events are to occur which affect the facilities selected by the requester.
Submitting Request
To submit a request for event notification:
- Go to the myFacilities website at:
- Sign in with Network ID and password
- Select Event Notification (See below regarding notification preferences and viewing options.)
Select Manage Notices to:
- Specify the e-mail address to which notices are sent,
- Specify the applicable WSU Pullman facilities,
- Specify the types of notices (e.g., construction, maintenance, custodial, plant services, telecommunications), and
- Complete sign up to receive notifications, or
- Make changes to notification preferences.
Search Notices
Select Search Notices to view all scheduled events or search for event notices by date, type, project number, and/or facilities.
View Facilities
Select View Facilities to view additional information regarding specific WSU Pullman facilities.
WSU Spokane
WSUS Facilities Operations sends e-mail notices of maintenance, utility, and building project events to the Riverpoint Campus community through the WSUS and the EWU/SIRTI (Eastern Washington University / Spokane Intercollegiate Research and Technology Institute) listserves.