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Mission Statement
The mission of the Washington State University Office of
the University Ombudsman is to provide an impartial, neutral
and confidential process that facilitates fair and equitable
resolutions to concerns that arise within the university. The
primary purpose of the office is to protect the interests,
rights and privileges of students, staff and faculty at all
levels of university operations and programs. The
ombudsman’s office has the authority and responsibility to
informally investigate academic and non-academic concerns
referred to the office. The Ombudsman serves as a source for
the provision of information relatint to University policies
and procedures and facilitates the resolution of problems and
grievances through informal investigation and mediation. The
Ombudsman makes recommendations and initiates processes to
effect policy change that might serve to prevent future
grievances,. Because the Ombudsman’s Office is separate from
the university’s administrative structure, the office
neither has legitimate decision-making authority nor power to
judge or enforce. The power of the Ombudsman is derived from
the office’s reputation for fairness, objectivity, tact and
concern for the welfare of all members of the university. The
office remains a strategic part of WSU’s commitment to
pursuing educational excellence with productivity, due process
and fairness.
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